• Accessibility

in ZTH Airport Zakynthos

Request Assistance in Advance: Disabled Persons and Persons with Reduced Mobility (PRM) should request assistance from the airline or travel agency at least 48 hours before the flight’s departure time.

Arrival and Notification: Upon arriving at the airport, they should approach the airline’s check-in counters or the designated PRM point and inform the PRM Assistance Services provider of their arrival.

Assistance Dogs: Recognized assistance dogs are allowed if requested in advance (at least 48 hours before departure) and in compliance with relevant regulations.

PRM Quality Standards: Zakynthos Airport “Dionysios Solomos” has established quality standards for assisting disabled persons and PRM, including specific waiting times for assistance.

Pre-Notified Departing PRM Passengers:

• 80% assisted within 10 min
• 90% assisted within 15 min
• 100% assisted within 20 min

Pre-Notified Arriving PRM Passengers:

• 80% assisted within 5 min of aircraft arrival
• 90% assisted within 10 min of aircraft arrival
• 100% assisted within 20 min of aircraft arrival

Non Pre-Notified Departing PRM Passengers:

• 80% assisted within 25 min
• 90% assisted within 35 min
• 100% assisted within 45 min

Non Pre-Notified Arriving PRM Passengers:

• 80% assisted within 20 min of aircraft arrival
• 90% assisted within 25 min of aircraft arrival
• 100% assisted within 30 min of aircraft arrival

Important Notice: Quality of assistance is contingent on passengers presenting themselves at the designated point within the specified time.